Privacy Policy for technical support

PROCONSI S.L., hereinafter the CONTROLLER, is responsible for the processing of the User’s personal data and informs them that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of individuals with regard to the processing of personal data and on the free movement of such data, therefore this information on the processing is provided to them:

Purpose of the processing: Enabling remote connection with a PROCONSI service technician in order to allow on-line web technical support.

Legal basis of the processing: the Data Subject's consent.

Data storage criteria: data will be stored for no longer than is necessary in maintaining the purpose of processing. When such purpose is no longer necessary, the data will be erased with the adequate security measures to ensure the pseudonymisation or the complete destruction of the data.

Data disclosure: The data will not be disclosed to third parties, unless legally obliged to do so.

Rights of the User:
• Right to withdraw consent at any time.
• Right of access, rectification, portability and erasure of their data and the restriction or objection to their processing.
• The right to file a claim with the Spanish Supervisory Authority ( if you consider that the processing does not comply with the current legislation.

Contact information for exercising rights:
PROCONSI S.L. Parque Tecnológico de León, C/Andrés Suárez, 5 - 24009 LEÓN. Email:

More information in our Privacy Policy.